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WHO WE ARE?
About OVATION CARE
Ovation Care is a dedicated care agency providing professional carers to individuals who require support in the comfort of their homes. Our mission is to deliver high-quality, person-centred care in a friendly environment. We offer a diverse range of care services from residential to dementia; all of which are delivered from the heart, with dignity, compassion and respect in order to create daily fulfilment.
Our Values:
- At Ovation Care we provide companionship for your loved ones, care and support for your family.
- With kindness and compassion, our highly trained and trusted team deliver tailored care services for ALL needs from companionship through to complex health requirements.
- Our energy and happy disposition deliver laughter, whilst our enthusiasm for life allows your family member to be themselves, safe in the comfort of their own home for longer.
OVATION CARE Way:
- We get it right!
- We understand
- We show compassion and dignity
- We put our customers first
- We make people smile
- We listen, we talk, we care
- We make our customers’ day
- We are outstanding
- We are respectful of our colleagues
- We are energetic and cheerful
- We are compliant
- We are your friends!
- We find the positives in all situations
- We embrace technology
- We make life worth living
- We make our clients feel loved and safe
- We work with their unique needs and tailor our care to suit you
Our Commitments
Our Commitment to You
We believe care matters. Ovation Care began as a small family business dedicated to providing high quality Live-in care services.
Our commitment is to delivering the services you want, how you want them and in the comfort of your own home.
What makes our Live-in care services different? Simply that we put you, the customer first. Our aim is to provide the standard of care that we would want for our own families. This means valuing the unique qualities of each customer and seeing the whole person, not just a list of care needs.
Our commitment is to delivering the services you want, how you want them and in the comfort of your own home.
What makes our Live-in care services different? Simply that we put you, the customer first. Our aim is to provide the standard of care that we would want for our own families. This means valuing the unique qualities of each customer and seeing the whole person, not just a list of care needs.
Our services are flexible and respond to your changing priorities and needs. We work together with families to keep our customers in control of their own care as far as they are able. That’s why we always listen carefully to what you tell us about how you want to receive your care and support.
We keep in regular contact, so that we build a relationship that you can trust and rely upon our services.
We keep in regular contact, so that we build a relationship that you can trust and rely upon our services.
Feedback and Concerns at Ovation Care:
Ovation Care welcomes all of your feedback because this helps us to improve our services. We have an open procedure for managing any concerns and complaints. All of our customers receive a copy of our procedure when the service starts. We want to make sure that that you are in no doubt about how to voice any concerns that may arise or to give us any positive feedback.
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